Support

Drag left and right to spin the layers under Mallo, so Mallo drops through the gaps. Avoid the red metal. Passing several layers in a row builds up a frenzy, and when Sugar Rush is full you can tap the screen to slam through up to three layers at once. A full escape is 93 layers deep.

Mallo goes back to the display case, and you can tap to escape again. Once per run you can also choose to watch a short ad and carry on from where Mallo was caught. The ad is always optional. If you close it before it finishes, Mallo stays caught. When no ad is ready, or you are offline, the option does not appear.

Every day at midnight UTC. Everyone gets the same floor until then, and the card in the game shows how long is left. Midnight UTC is 8:00 AM in Taiwan.

Open Settings in the game and switch Sound, Music or Haptics off. Each one is separate.

In the game, open Settings and look under Privacy. The Privacy Policy button is always there. Privacy options, which reopens Google's consent form, appears in regions where the law requires it. To stop tracking across apps, use iOS Settings, then Privacy & Security, then Tracking. Full details are in the Privacy Policy.

Scores and settings are saved only on your iPhone. Deleting the app, or erasing the phone, deletes them, and there is no account to restore them from.

Update to the newest version of the game first. If it still happens, email us the iPhone model, iOS version and what you were doing. Crashes are also reported to us automatically.